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Guests

Native Hodlstay stays currently use BTCPay checkout after the host accepts your request. BTCPay handles the available bitcoin payment options for that invoice. The application does not offer stablecoin or card checkout; partner hotel bookings use the partner hotel checkout flow.

Native Hodlstay stays use request-to-book. You send your dates to the host first, they accept or decline, and you're only asked to pay once they accept. See the full booking flow →

Paid native bookings appear in Trips. Public listing pages keep sensitive location and contact details limited; exact address, host phone or email, and check-in instruction unlocks are planned for a fuller booking detail flow. Contact support if you need help with handoff details today. Contact support →

No. Hosts may state a deposit preference in listing details, but HODLSTAY does not collect, hold, release or arbitrate security deposits. Any deposit arrangement is outside the platform and must be agreed directly with the host. Contact support →

The listing shows the host-selected cancellation policy before you book.Flexible: Cancel 24 hours or more before check-in for a full refund. Less than 24 hours before check-in: the first night is non-refundable and the remaining nights are refunded.Moderate: Cancel 5 days or more before check-in for a full refund. Less than 5 days before check-in: the first night is non-refundable and 50% of the remaining nights are refunded.Strict: Cancel 14 days or more before check-in for a full refund. From 7 days to under 14 days before check-in, 50% of the accommodation is refunded. Less than 7 days before check-in: the accommodation is non-refundable.The cleaning fee is fully refunded for any cancellation before check-in.If the host cancels, the guest always receives a full refund.Refund obligations are calculated in USD. HODLSTAY manually converts the approved USD amount to Bitcoin when the refund is sent.Custom host policies are reviewed manually. Refund payment is also handled manually today, so contact support if you need help. Contact support →

Every new stay is reviewed by our team before it's published, and host phone verification is required before a stay can go live. Hosts can't self-assign trust badges.

Contact support and include your booking details. HODLSTAY can help with booking and cancellation questions, but it does not administer or arbitrate security-deposit claims. Contact support →

Hosts

Create a profile and run the quick onboarding — the basics, photos, price, and booking rules. That gets the stay ready to submit for review; phone verification is checked before it goes live. You can refine every detail later in the Property Editor. Start hosting →

Hosts set a fixed USD guest price and receive 85% of the booking amount in USD terms. After you accept a request, the guest pays its Bitcoin equivalent through BTCPay. Host payouts are sent manually in Bitcoin or over Lightning using the USD host obligation at payout time; the timing remains manually managed for launch.

HODLSTAY's launch commission is 15% of the guest's accommodation amount. The host's USD share is 85%. There are no listing fees and no monthly costs.

No. Native stays use request-to-book, so you review each guest request and accept or decline before any guest payment is due.

No. HODLSTAY does not collect, hold, release or arbitrate security deposits. A listing may state the host's deposit preference, but any deposit arrangement is outside the platform and must be agreed directly with the host.

During onboarding you can save a source listing URL from another platform for reference while you enter the details. The listing form does not copy content from another platform automatically.

Payments & Bitcoin

Native Hodlstay bookings currently use BTCPay checkout after host acceptance. BTCPay handles the bitcoin invoice options available for that checkout, such as on-chain bitcoin and, where configured, Lightning. The application does not offer stablecoin checkout. Partner hotel bookings use the partner hotel checkout flow.

Bitcoin is borderless, hard to debase, and settles without banks — which matters most exactly where travel takes you. Hosts earn money they control, and when they spend it locally, it helps build a circular economy. More about why we built this →

The USD price set by the host stays fixed until the host or an authorized administrator edits it. BTCPay calculates the bitcoin amount from that fixed USD booking total only when the payment invoice is created.

Automatic payment refunds are not live for native bookings yet. Contact support if you need help with a native booking payment. Partner hotel refunds and cancellations are handled by the partner hotel flow.

Trust & Safety

Yes. Public listing pages avoid exposing sensitive location and contact information. Contact support if you need exact address, host contact or check-in details for a paid booking.

Contact support for help with a booking or cancellation. There is no in-app security-deposit claims or arbitration. Any security-deposit arrangement remains outside HODLSTAY. Contact support →

Still need a hand?

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